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Delivery
Delivery options, prices and estimates are calculated for your address at checkout — they depend on where you are and what you have ordered. We dispatch from England. Once your parcel is on its way you get a dispatch email with the carrier and, where the carrier provides one, a tracking reference.
If a parcel is delayed beyond the estimate we gave you, email us with your order number and we will chase it. If it is lost, we replace it or refund it — you do not have to wait on the carrier.
Returns
You can request a return from your account within 30 days of delivery. Items should come back unused, with any tags attached and in their original packaging, unless they arrived faulty or not as described.
Return postage is your responsibility unless the item is faulty or not what you ordered, in which case we cover it. We recommend a tracked service; until the parcel reaches us it is in your care.
Refunds go to the original payment method within 14 days of the item reaching us. Original delivery charges are refunded when you return a whole order within the 14-day cancellation period; on partial returns, delivery is not refunded.
Your statutory rights are unaffected by anything on this page. See the Returns page for the full process and the Terms of sale for the legal detail.