When will my order arrive? Delivery options and estimates are calculated for your address at checkout. Your dispatch email carries the tracking reference where the carrier provides one.
Can I change or cancel an order? You can cancel from your account for a short window after ordering, until we start preparing it. After that, email us and we will do what we can. You also have the right to cancel a distance purchase within 14 days of receiving it — see the Returns page.
How do returns work? Request a return from your account within 30 days of delivery. We confirm the return address by email; you send the item back unused and in its packaging; we refund to your original payment method once it arrives. Return postage is your cost unless the item is faulty or not as described. Details are on the Returns page.
Which payment methods do you take? The methods available to you are shown at checkout. Card payments are handled by our payment provider; your card details never reach our servers.
Do prices include VAT? Prices are shown inclusive of any applicable UK tax. Vexon Group LTD is not currently VAT-registered, so no VAT is charged or itemised.
Do you deliver outside the UK? If we deliver to your country, you will see the options and cost at checkout when you enter your address. If no option is shown, we do not deliver there yet.
Is my personal data safe? We collect only what we need to sell to you and deliver your order. See the Privacy policy for what we hold, who processes it and how to ask for a copy or deletion.